Compare to Report 2010
see www.titan.gr (CSR section, Investor relations section)
Indicates core indicators
Indicates additional indicators
see 2011 TITAN GROUP Annual Report and
Financial Results
Indicates core indicators that are partially met
| GRI G3 Disclosure | TITAN Reference |
| Customer Health and Safety | |
| PR1 - Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | All products are assessed accordingly for health and safety impacts during development, production, transportation and use |
| PR2 - Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | None |
| Product and Service Labeling | |
| PR3 - Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | Material Safety Sheets accompany all TITAN products, and for bagged cement health and safety information is printed on the bag. Relevant information for ready-mix concrete loads is included in the invoice issued and deliverd to each customer |
| PR4 - Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. | None |
| PR5 - Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | p. 17, 23 |
| Marketing Communications | |
| PR6 - Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | TITAN follows relevant developments in legislation, international standards and voluntary codes, so as to continuously adopt its practices and ensure compliance with best practice |
| PR7 - Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | None |
| Customer Privacy | |
| PR8 - Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | None |
| Compliance | |
| PR9 - Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. | None |